CRA’s Phone Tax Filing Service Had Less Than 1% Uptake: Report
A telephone tax filing system launched in 2018 by the Canada Revenue Agency (CRA) was unsuccessful, says a federal report, as uptake for the program was less than one percent.
The report, obtained by Blacklock’s Reporter, noted that out of 30 million taxpayers who submitted their annual returns, 27.6 million have done so electronically, while 2.4 million have filed by paper, and only 61,000 have used the “File My Return” automated phone service. Costs related to the phone service were not disclosed.
The service, announced by Minister of National Revenue Diane Lebouthillier in January 2018, allows individual taxpayers with low or fixed incomes unchanged from year to year to file their returns by phone by “answering a series of short questions” and “without the need for any calculations or paper forms to fill out.”…